Terms of Use and Privacy

Terms of Use

By using this website, you agree to be bound by the current version of these Terms of Use and understand and agree that these Terms of Use may be modified at any time by the CK Public Health (CKPHU), without notice.

The content of this website is for educational and informational purposes only and is subject to change without prior notice.  CKPHU makes every effort to ensure the accuracy of material provided on this website, however, CKPHU makes no representation concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to these materials or on any sites linked to this site. This information is not intended as a substitute for individual health care. Instead, we recommend that you consult a qualified health care professional to meet your personal health care needs.

CKPHU does not collect, use, or disclose personal health information or provide health consultations through third party social media websites including Facebook, Twitter, YouTube, and blog sites. For specific health related questions, please contact your health care professional directly. You may also contact the CKPHU by telephone at 519.352.7270 or 1.866.251.7270.

Privacy Notice

How We Protect Your Privacy

We handle and protect your personal health information in accordance with Ontario’s Personal Health Information Protection Act, 2004 (PHIPA) and any other laws that we are required to follow.  We provide training, follow established policies, and take other steps to ensure that our staff and anyone else acting on our behalf protects your privacy.

Collection, Use, and Disclosure of Personal Health Information

Your request for care from us implies consent for our collection, use, and disclosure of your personal health information for the following purposes:

  • to provide and assist in the provision of health care to you through our services, programs, and facilities;
  • to get payment for health care and any related goods and services provided to you, including from OHIP, your private insurer, WSIB, and others as necessary;
  • to plan, administer, and manage the operation of our services, programs, and facilities;
  • to manage risk and improve the quality and safety of our services and programs;
  • to educate or train our agents to provide health care;
  • to conduct research activities as approved by a research ethics board;
  • to comply with legal and regulatory requirements; and,
  • to fulfill other purposes that are permitted or required by law.

From time to time, we may communicate about your care with your other health care providers, including collecting, using, and disclosing your personal health information through electronic medical information systems (sometimes called electronic health records, eHealth records, electronic medical records, etc.).  If you would like more information about the electronic medical information systems we use, please speak with our Privacy Contact

Any uses of your personal health information other than those mentioned above would require your express consent.

Your Rights and Choices

PHIPA provides you with certain rights related to your personal health information under our custody or control.  Please communicate with our Privacy Contact for more information related to your rights:

  • to see and get a copy of your personal health information;
  • to ask us to make corrections to inaccurate or incomplete personal health information;
  • to withdraw your consent to our collection and use of your personal health information or its disclosure to other health care providers (subject to certain legal obligations); and,
  • to be informed if your personal health information is lost, stolen or improperly accessed.

Our Privacy Contact

For more information or to raise a concern about our privacy practices, please contact our Privacy Contact:

Phone: 519-352-7270 ext. 2401

Email: ckpublichealth@chatham-kent.ca

Mailing Address: 435 Grand Ave West P.O. Box 1136, Chatham ON N7M 5L8

The Information and Privacy Commissioner of Ontario

The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed in Ontario.  For more information about your privacy rights, or if you are unable to resolve an issue directly with our Privacy Contact and wish to make a complaint, contact:

Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400

Toronto, ON   M4W 1A8

Email:  info@ipc.on.ca

Toll Free:  1-800-387-0073

TDD/TTY:  416-325-7539